FAQ

General Questions


What forms of payment do you accept?

We accept any major debit/credit cards (visa, Mastercard, American Express, and Discover)


Are your products are vegan?

Our Altogether Oil is 100% vegan and cruelty free


Is this safe to use while pregnant?

We suggest to check in with your doctor before adding any new beauty products to your routine while pregnant or nursing.


Where can I find you IRL?

Check out our contact page — we are currently carried at all The Detox Market locations in the US and Canada.


Shipping Policy


Where is my Order?

Order before December 20th to ensure delivery for the holiday season! Once your order is placed, you will receive a confirmation email that include a tracking number so you can locate your order anytime during the shipping process. If the status of your order hasn’t been updated in more than 3 business days, please give a call at +1 (323) 782-0421 and we will help you out! Please note that samples are made to order and take 7 business days to be shipped out.


Do you ship outside the US?

We currently do not offer International Shipping. If you are in Canada, you can find us at The Detox Market (link to canada store). All other countries stay tuned — international shipping will be coming soon!


What are your shipping rates?

Priority Mail (2-3 Days) $2.99

UPS (3-5 Days) $5.99


Returns


Can I return my order?

We accept returns within 60 days from the shipping date. Please note that it can take up to 30 days for a return to be processed and the refund to be issued upon receipt by our returns department. Email us at bonjour@detoxmode.com and we will set up your return. 


Do I have to pay to ship back a return?

No. Once a return is submitted, our team will provide a shipping label for you.



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